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Satisfaction indicators
Through the survey, it is possible to identify the percentage of patients who feel satisfied with the care they have received at our institution. We have established for the year 2023 that the institutional satisfaction goal is 96% and that of the NPS is 85.
CSAT (Customer Satisfaction Score)
Measures how satisfied customers are with a specific service or experience, usually through a quick survey right after the interaction.
NPS (Net Promoter Score)
Assesses customer loyalty by asking how likely they are to recommend the company to others, classifying customers as promoters, passives, or detractors.
