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Request for medical records

Descripción de cabecera

Hospital Serena del Mar ensures access to medical records only for legally authorized individuals, safeguarding the privacy and confidentiality of patient information.

Those wishing to request a copy of a medical record must meet the following legal requirements and conditions, providing supporting documentation.

In case it is requested directly by the patient:

Original Identity Document

In case it is requested by a third party:

Letter of authorization signed by the holder of the Clinical Record indicating the name and document of the authorized person.
Copy of the patient's identification document on both sides.
Copy of the identification document of the authorized third party on both sides.

In case of minors:

The request must be made by the father or mother of the minor, attaching the following documents:
Copy of the identification document of the father or mother.
Copy of the Civil Registry of the minor.
Copy of the Identity Card if the child is older than 7 years.

In the event that the request for the minor's Medical History is made by a third party, in addition to the above documents, the following must be submitted:

Authorization letter from the father or mother indicating the name and document of the authorized person.
Copy of the identification document of the authorized third party.

Remember that if you are the holder of the Medical Record you can also request a copy by writing to: [email protected] attaching a signed format and a copy of your identity document. It will be sent only to the email registered in our database (does not apply to Medical Records requested by third parties or that exceed 10 MB).

REQUIREMENTS FOR REQUESTING MEDICAL RECORDS OF DECEASED PATIENTS Judgment T-303-2008

It is delivered to: Parents, spouse with current conjugal partnership and children of legal age, must present the following documents:

Letter explaining the reasons for the request.
Photocopy of the identification document of the deceased and the applicant.
Civil Death Registry or Death Certificate.
Document proving the degree of consanguinity as follows: in the case of parents and children Civil Birth Registry; for husband (a) Civil Registry of Marriage, Marriage Certificate or Public Deed.

Remember that if you request the complete Clinical History, it will be delivered in magnetic media in no more than two business days from the filing of the request. For specific events, delivery is made immediately.

Points of Attention

Hospital Serena del Mar– Lobby First floor

Attention schedule

Monday to Friday from 7:00 a.m. to 5:00 p.m. to 5:00 p.m.